Welcome to the CDHENE LLC FAQ page! Here, we’ve answered some of the most common questions we receive. If you can’t find the answer you’re looking for, please feel free to contact us directly.

1. How do I place an order?

To place an order, simply browse our website, select the products you wish to purchase, and click “Add to Cart.” Once you’re ready to complete your order, go to your cart, review your items, and proceed to checkout. Follow the instructions to fill in your shipping and payment details, and confirm your order.

2. What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and other payment options like PayPal, depending on your location. You will be prompted to choose a payment method during checkout.

3. How much is shipping?

We offer two shipping options:

  • Standard Shipping: $7, with an estimated delivery time of 15-30 business days.
  • Express Shipping: $12, with an estimated delivery time of 7-15 business days.

Shipping fees may vary depending on your location. Please refer to our shipping policy for more details.

4. Can I track my order?

Yes, once your order has been shipped, we will send you a tracking number via email so you can monitor the status of your package.

5. Can I change or cancel my order after it has been placed?

Orders can be modified or canceled only before they are shipped. If you need to make changes, please contact our customer service team as soon as possible, and we will assist you with the process.

6. What is your return and refund policy?

We offer a 7-day return policy for products in unused and new condition, with original tags and packaging. To initiate a return, please contact our customer service team. Refunds are processed after we confirm the returned items meet the return conditions. Please refer to our Returns and Refunds Policy for detailed instructions.

7. How long does it take to process my refund?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued through your original payment method.

8. Do you ship internationally?

Yes, we offer global shipping to most countries. Shipping times and fees may vary depending on your location. Please refer to our shipping policy for more information.